At Matrax, we believe that sleep is fundamental to our physical and emotional well-being and our mission is to help people sleep and rest on their way to a great day. This mission drives everything we create—from content and products to unique experiences.
Our journey began in 2004 with the launch of Magniflex, the first luxury sleep brand in Bulgaria, made in Italy and sold in 99 countries worldwide. In 2011, we introduced isleep, our premium Italian sleep brand, and since then, we’ve helped over 250,000 people experience better sleep.
Recently, we acquired MatraciBG, the largest e-commerce platform for sleep products, solidifying our position as one of the leading sleep goods companies in Southeastern Europe, with a presence in Bulgaria, Romania, Serbia, Macedonia, and Greece.
We recently celebrated 20 years on the market . . . something that less than 5% of Bulgarian companies have achieved. Our longevity, growth & consistent high performance are driven by a culture based on four key principles: excellence, accountability, humility, and generosity.
As we continue to dream big, we’re looking for more dreamers to join us in the role of Sales CRM & Operations Manager:
Key responsibilities:
CRM platform development and optimization:
- Lead the strategic development and enhancement of our CRM platform in collaboration with cross-functional teams (sales, DEV, CS);
- Ensure it supports key sales processes, improves retail partner engagement, and enhances user experience;
- Analyze user data and feedback to implement updates that improve performance and customer satisfaction;
- Work with external vendors and in-house teams to manage related projects, including version updates, new features, and bug resolution;
- Train and support sales teams on CRM best practices, ensuring data is up-to-date and accurate;
Sales Platform Integration and Coordination:
- Optimize the integration and functionality of all sales tools (PowerBI, Navision, Salesforce, B2B ordering management, etc.) to ensure smooth workflows and data synchronization;
- Collaborate with sales, DEV, CS, and vendor teams to ensure all platforms are used efficiently and effectively for sales operations;
- Analyze and streamline processes between platforms to reduce manual work and improve data consistency and reporting accuracy;
Process Improvement and Efficiency:
- Identify and implement process improvements within the sales operations that improve productivity and reduce inefficiencies;
- Develop and maintain documentation for sales processes, platform usage, and best practices to ensure consistency and scalability;
- Ensure all tools and platforms are used to their fullest potential, recommending upgrades or alternative solutions where needed;
Cross-Departmental Collaboration:
- Act as a collaborator between sales, DEV, CS, and marketing to ensure smooth communication and project alignment;
- Lead projects aimed at improving the digital infrastructure of sales operations, working with different stakeholders to align platform performance with business goals;
Data Analytics and Reporting:
- Leverage PowerBI and the other platforms to provide actionable insights to the sales team;
- Generate regular reports on sales performance, customer behavior, and platform utilization, providing insights for better results;
- Drive the use of data to support decision-making in sales operations;
If you are:
- Proven track record working with CRM, experience with Navision, Power BI, or other ERP and analytical tools.
- Proven experience with sales operations and platform optimization and improvement.
- Analyzing user data and feedback.
- Skilled in creating content that improves user experience, working with engineering and design teams to refine visuals, UI, and support content.
- Bachelor's degree in Marketing, Business Administration, Economy, and/or Tech solutions.
- Professional in English (B2).
- Possessing a strong commercial instinct, maintaining good partner relationships is in your blood, and creating new ones is a pleasure.
- Excellent communication, negotiation, and interpersonal skills.
- Strong problem-solving abilities and creative thinking to overcome challenges.
- Are proactive, positive, communicative, and enjoy dynamic environments.
- Are responsible and results-oriented.
- Enjoy working in a team and sharing common values.
We Offer You:
- The chance to join an energetic, results-oriented team where your work directly impacts the company's growth.
- A work environment that values dedication and high achievements and does not overlook them.
- An excellent benefits package, attractive compensation, and a bonus scheme based on achieved results.
- A premium health insurance package, including dental care.
- Training and development programs.
- Flexible start times for your workday.
- The possibility of a shortened workday on Fridays.
If you meet the above requirements and are excited about growing your career with us, please apply on Jobs.bg or LinkedIn.
We will only contact shortlisted candidates. All applications will be treated with strict confidentiality.